The Making of Where Love Lives | John Lewis & Partners | Christmas ad 2025 (My John Lewis Members) - Ad Analysis

John Lewis & Partners
Retail (Department Store)
Brand Building
Alison Limerick
The Making of Where Love Lives | John Lewis & Partners | Christmas ad 2025 (My John Lewis Members)
Experimental
8/10
Powerhouse
As a supporting asset, this is exceptionally strong. It successfully trades the raw emotional power of the primary ad for a layer of thoughtful authenticity and social purpose. It's not meant to be the main event, but it makes the main event more meaningful, which is a strategically sound trade-off for a brand focused on loyalty and deep engagement.
Clarity Of Message
The core message about connection and healing rifts is clearly articulated by the participants. The documentary format makes it slightly more told than shown, but the purpose is unmistakable.
Brand Distinctiveness
No other brand 'owns' the Christmas ad cultural moment like John Lewis. Creating a 'Making Of' is a uniquely John Lewis move, predicated on the public's established interest in their campaigns. [2]
Memorability And Hook
The hook is getting to see behind the curtain of a cultural phenomenon. The inclusion of Alison Limerick and the original 90s music video provides a strong nostalgic pull.
Emotional Resonance
The emotion is more cerebral than visceral. It comes from understanding the story behind the ad and the artist's personal connection to the song, which complements the raw emotion of the main ad itself.
Business Objective Fit
This piece is perfectly tailored for brand building. It's not meant to drive immediate sales but to add depth, meaning, and authenticity to the overall campaign, reinforcing John Lewis's premium, thoughtful positioning.
Call To Action
The CTA is clear and tangible: buy the limited-edition charity vinyl. [3] This provides a direct way for engaged viewers to participate in the campaign's story and social mission.
AI Expert Avatar

AI Editor notes

Straight from the gut!!

A 'Making Of' is a smart, confident move. They know the ad is an annual event, so they're giving fans the DVD extras. It feels a touch self-congratulatory, but that's the John Lewis Christmas game. Connecting generations with a 90s dance track, a modern artist like Labrinth, and a timeless family story is a solid content strategy. It adds a layer of substance and proves the emotion isn't manufactured—it's crafted.

Quick Summary

John Lewis isn't just selling a Christmas ad; they're selling the story *of* the ad. This behind-the-scenes piece deepens the campaign's emotional impact by revealing the thoughtful craft, charitable purpose, and nostalgic musical choices, turning a simple commercial into a multi-layered cultural event that reinforces brand loyalty.

Executive Summary

This 'Making Of' film for the John Lewis 2025 Christmas ad is a savvy piece of brand-building that understands a fundamental truth about its own marketing: the advertisement itself has become the product. By pulling back the curtain, John Lewis and agency Saatchi & Saatchi aren't just creating supplementary content; they are adding a crucial layer of authenticity and depth to their annual cultural offering. The core insight—that at Christmas, a thoughtful gift can bridge emotional distances that words cannot—is powerful on its own, but this documentary-style execution elevates it from a simple advertising premise to a crafted, purposeful story. The execution follows a classic educational format, moving from hook to payoff. It hooks the viewer immediately with the promise of a 'Behind the Scenes' look at a highly anticipated event. The value is delivered through interviews with key creators, primarily the original artist Alison Limerick and the music supervisor. Limerick's involvement is a masterstroke; she grounds the ad's soundtrack in a history of real-world connection, sharing anecdotes of people meeting their partners to her song. This imbues the fictional father-son story with a sense of lived-in truth. We then see footage of Labrinth, a contemporary and credible artist, reimagining the track, which bridges the generational gap at the heart of the ad's narrative. The proof comes from the intercutting of scenes: the polished final ad, the raw on-set footage, and the vibrant archival music video. This montage demonstrates the craft and care invested, reinforcing the John Lewis brand promise of quality. The payoff is twofold. Emotionally, it culminates in the explicit statement that the ad is about 'healing rifts.' Commercially and socially, it's the reveal of the limited-edition vinyl record, with proceeds going to the 'Building Happier Futures' charity. This transforms passive viewers into potential participants, giving them a tangible way to own a piece of the story and contribute to a good cause. The debrief for any marketing team watching is clear: if your advertising is a cultural event, don't let the story end with the 90-second spot. By building a world around the ad, you deepen engagement, prove your brand's values rather than just stating them, and give your most loyal customers a reason to feel even more connected.

Theme Keywords

Holiday Campaign
Brand Building
Behind-the-Scenes
Nostalgia
Social Responsibility

Brand Position

The thoughtful destination for meaningful gifting.

Brand Archetype

Caregiver

Creative Game Plan

Reveal the story behind our Christmas ad to deepen its emotional resonance and showcase our brand's commitment to craft, community, and charity.

Diagnosis: Issues & Solutions

Primary Issue: Emotional Connection

The Problem:

The documentary format, while informative, inherently keeps the viewer at a slight analytical distance. We are told about the emotion of the main ad's story rather than being allowed to fully immerse in it.

The Solution:

Intersperse the interviews with at least one sustained, uninterrupted 15-second scene from the main ad's emotional climax—the hug—to allow the core narrative's power to land directly, creating a stronger emotional anchor for the commentary.

Secondary Issue: Strategic Sense

The Problem:

The video is titled for 'My John Lewis Members' but the content feels very general. It's a missed opportunity to make the brand's most loyal customers feel they've received something truly exclusive.

The Solution:

Add a 10-second bumper at the start with one of the actors or artists saying, 'As a My John Lewis member, you're the first to see how we brought this story to life.' This small addition would instantly heighten the sense of exclusivity and reward.

Additional Notes

Credits

Title:The Making of Where Love Lives
Brand:John Lewis & Partners
Product Category:Retail (Department Store)
Parent Entity:John Lewis Partnership
Campaign Category:Brand Building,Seasonal/Promotional,Social Responsibility
Campaign Objective:Brand Awareness
Creative Format:Documentary/Educational
Visual Style:Mixed Media
Target Audience Primary:Multi-generational
Geographic Scope:National
Platform Focus:Social Media
Cultural Context:Holiday Campaigns
Market Position:Market Leader
Runtime:1:42
Celebrity:Alison Limerick,Labrinth
Celebrity Context:Alison Limerick, the original artist of 'Where Love Lives', is interviewed and featured. Labrinth is featured as the artist creating the new version of the song for the ad. [2, 9]
Geography:United Kingdom
Agency:Saatchi & Saatchi
Director:Jonathan Alric
Creative Team:Franki Goodwin (Chief Creative Officer)
Production Company:Iconoclast
Music Composer:Alison Limerick (Original Song), Labrinth (Reimagined Version)
Sound Designer:Sam Ashwell, Jake Ashwell (750MPH)
Campaign Launch Date:2025-11-04

Share this Analysis